The Care Quality Commission
  • Dentist
  • Dentist

210 Dental Clinic

210 High Street, Boston Spa, Wetherby, West Yorkshire, LS23 6BT (01937) 844124

Provided and run by:
Dr. Maryam Hamer

All Inspections

17 May 2023

During a routine inspection

We carried out this announced comprehensive inspection on 17 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

210 Dental Clinic is in Boston Spa near Wetherby and provides NHS and private dental care and treatment for adults and children.

The practice is not wheelchair accessible due to two steps at the front door and currently all of the treatment rooms being on the first floor. There are plans to create a ground floor treatment room which would be easier for those with restricted mobility. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 1 dentist, 5 dental nurses including 2 apprentice dental nurses, 1 dental hygienist, 2 dental therapists, 1 practice manager and 1 receptionist. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 3 dental nurses, 1 dental therapist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Friday from 8:45am to 5:15pm.

There were areas where the provider could make improvements. They should:

  • Implement audits for prescribing of antibiotic medicines taking into account the guidance provided by the College of General Dentistry.

28 March 2013

During a routine inspection

People's privacy, dignity and independence were respected. We observed staff treating people with respect, being polite and courteous. There was a supportive and encouraging atmosphere between staff and the people who used the service. One person told us, "The staff are all friendly and efficient." Another person said, "It's a very good service, I would recommend it."

People experienced care, treatment and support that met their needs and protected their rights. We spoke with four people and they told us that they were happy with the service they received. One person told us, "I am very pleased with the care I get here."

People were treated in a clean, hygienic environment. The people we spoke with told us that they had no concerns with the hygiene within the practice. One person told us, "It is spotless, there is never anything out of place, no clutter anywhere at all."

People were cared for, or supported by suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff were employed by the practice.

There were quality monitoring programmes in place, which included people being asked to provide feed-back about their care and treatment. This provided a good overview of the quality of the service provided.