Grove Park Care Home

Updated 16 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 4 December 2020 and was announced.

Updated 16 December 2020

About the service

Grove Park Care Home is a residential care home providing personal care to 78 people aged 65 and over at the time of the inspection. The service can support up to 80 people in one purpose-built building. Grove Park Care Home accommodates people across three separate suites, each of which has separate adapted facilities. One of the suites specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People were protected from the risks of abuse and felt safe living at the service. Without exception, people said they were safe and well cared for. One person said, “I feel safe because there is nothing to make you feel unsafe. The staff are very good; very patient.” When accidents or incidents occurred, learning was identified to reduce the risk of them happening again. The registered manager was keen to use this approach to encourage improvements in the service. They had introduced reflective practice logs to embed this way of working in the service. There were enough staff available to provide a timely response to people and provide safe care. People received their medicines as prescribed and medicines were managed safely. Risks were managed well, and people had plans for staff to follow to reduce risk and keep them safe. The home was very clean and well maintained.

People received effective care and support from staff who knew them well and were well trained. Training was based on current research and good practice. This included dementia care and improving wellbeing for people. Staff received regular supervision and an annual appraisal of their role. They spoke highly of this support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice. Consent to care was gained in line with current legislation. Staff supported people with their healthcare needs and worked well with external healthcare professionals. People's nutritional needs were met, this included any cultural preferences. Most people said they enjoyed the meals and there was enough choice.

People were treated well; with kindness and compassion. Staff respected people’s privacy and dignity and promoted equality and diversity. People and their relatives spoke positively about the staff and the support they or their family member received. Comments included; “Pretty good staff; they are the best. They look after you proper” and “Staff are all very kind.” People were supported to be as independent as possible and the accessible, supportive environment of the home enhanced this.

Care plans supported and guided staff to provide personalised care. There was a programme of activities that were tailored to people's individual preferences. People told us they enjoyed these. The registered manager and staff team placed a high emphasis on making sure people had meaningful lives and their wellbeing was enhanced as much as possible. There was a complaints procedure in place and systems in place to deal with complaints effectively.

The service was well led by a registered manager and a management team who everyone described as approachable. People and their relatives were encouraged to be involved in the running of the service and the provider was open and transparent when things went wrong. Staff were happy in their work and felt well managed and supported. One member of staff said, “It is great to work in such a nice environment, with a great team. It keeps you motivated to do a good job for people.” Systems were in place to monitor the quality of the service and the care provided and actions were taken to continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the previous inspection (published 12 May 2017) the service was rated good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.