The Care Quality Commission
  • Dentist
  • Dentist

Poole Lane Dental Practice

226 Poole Lane, West Howe, Bournemouth, Dorset, BH11 9DS (01202) 576738

Provided and run by:
Dr. Ali Ebodi Deljoujin

All Inspections

15 June 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 15 June 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment,

We usually ask five key questions, however, due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures, some of which required updating to reflect published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • Improvements were underway to the practice systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

Poole Lane Dental Practice is near Bournemouth and provides NHS and private dental care and treatment for adults and children.

The practice is accessible for wheelchair users and those using pushchairs. Car parking is available on site.

The dental team includes two dentists, one dental hygiene therapist, one hygienist, one qualified dental nurse, three trainee dental nurses, two receptionists and a practice manager. The practice has three treatment rooms.

During the inspection we spoke with two dentists, two trainee dental nurses, two receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 8.00am to 5.30pm

There were areas where the provider could make improvements. They should:

  • Improve the practice’s infection control procedures and protocols taking into account the guidelines issued by the Department of Health in the Health Technical Memorandum 01-05: Decontamination in primary care dental practices, and having regard to The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance’. In particular, improve the manual cleaning and pouching of dental instruments.
  • Improve the practice's systems for checking and monitoring of equipment taking into account relevant guidance and ensure that all equipment is well maintained. In particular, ensure all equipment and instruments are in full working order and issues identified and acted on in a timely manner.
  • Improve the practice's protocols and procedures for the use of X-ray equipment in compliance with The Ionising Radiations Regulations 2017 and Ionising Radiation (Medical Exposure) Regulations 2017 and taking into account the guidance for Dental Practitioners on the Safe Use of X-ray Equipment.

28 August 2013

During an inspection looking at part of the service

During our inspection on 22 May 2013, we found that people who used the service were not fully protected from the risk of harm. This was because the provider did not have written guidance or information readily available for staff concerning safeguarding vulnerable adults.

We also found that people could not be sure they were always cared for, or supported by, suitably qualified, skilled and experienced staff. This was because the provider did not have full employment records in place for all members of staff. We also found one member of staff had provided a Criminal Records Bureau certificate that was over two years old. This meant when the person started work at the dental practice the certificate was over 12 months old and therefore could not be relied on for accuracy. The provider had not carried out further checks or a risk assessment to ensure the person was suitable for employment.

On this inspection we found the provider had compiled detailed written guidance for the staff concerning safeguarding vulnerable adults. The provider had implemented a detailed recruitment procedure and stated all future staff would have up to date Disclosure and Barring Service checks and two references taken up prior to their employment at the practice.

22 May 2013

During a routine inspection

We spoke with eight patients on the day of our inspection to hear about their experiences. With their permission we also observed four people who received dental treatment.

At the time of our inspection the dental team comprised the provider and another dentist, a part time hygienist, four dental nurses and a practice manager.

People said staff were polite, caring, reassured them and were competent. They told us they were contacted prior to and reminded of appointments. They said dental check-ups were thorough and they were given information about treatment options.

People told us emergency treatment was usually arranged within 24 hours of requesting an appointment and often on the same day.

There was no information or guidance readily available to staff working at the practice about protecting vulnerable adults from harm.

People told us they thought the premises were clean and hygienic. We saw the provider had measures in place that ensured people were effectively protected from the risk of infections.

Staff recruitment procedures had not always been sufficiently robust.

Staff had undertaken training that was appropriate to the work they performed and ensured their continued registration with the General Dental Council.

The provider had arrangements in place that ensured the quality of the service provided was monitored and working practices were checked to ensure procedures were followed properly.