Genesis Care, Birmingham

Updated 28 February 2022

Genesis Care Birmingham is operated by Genesis Cancer Care UK Limited. The service is situated within the grounds of an independent hospital which is referred to within this report as the host hospital. The service provides image guided radiotherapy treatment for privately funded patients with a confirmed diagnosis of cancer and or some benign conditions.

The service was registered in July 2011 and is registered to provide the following regulated activity:

• Treatment of disease, disorder and injury

Genesis Care Birmingham had a registered manager who had been registered since April 2019. They are also the registered manager of another Genesis Care site. Genesis Care Birmingham has been inspected twice and was last inspected on 28 January 2014; with no regulatory breaches. This was the first rated inspection of the service.

The main service provided was cancer care. We have inspected and reported all cancer care services under the CQC Cancer Assessment Framework.

Updated 28 February 2022

Genesis Care Birmingham is operated by Genesis Cancer Care UK Limited. The centre provides radiotherapy treatment to patients over 18 years old. This was the first rated inspection for Genesis Care Birmingham.

Radiotherapy is delivered by Genesis Care UK Limited, working to the standards developed for the existing Genesis Care UK (GCUK) services.

Services and equipment provided:

The radiotherapy service delivers external beam treatments including intensity modulated (IMRT) assisted by image guided (IGRT), surface guided (SGRT) and deep breath hold (DIBH) radiotherapy to accurately treat various types of cancers including prostate, breast and some benign conditions of the hands and feet.

All patients are seen for out-patient treatments, the service has no overnight beds. Patients are referred from oncologists working in the surrounding hospitals.

This was the first rated inspection of this location. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs. They provided emotional support to patients, families and carers.
• The service planned care to meet patients’ individual needs and made it easy for them to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

Updated 28 February 2022

For a summary of our findings please see the overall summary at the beginning of this report.