The Care Quality Commission

Archived: Wooding Dental Surgery

8 Albert Road, Southport, Merseyside, PR9 0LE (01704) 536003

Provided and run by:
Ms. Sheila Wooding

Important: The provider of this service changed. See new profile

All Inspections

4 July 2013

During a routine inspection

During our inspection visit we spoke with three patients who had or were about to receive treatment. Patients told us they were happy with the service they received. Patients advised us the staff were always helpful, polite, respectful and sensitive towards them, and they said they had confidence in the staff's skills and expertise.

We received the following comments from the patients: 'I've had quite a few other dentists ' these are the best.' 'They are really good. Everything works really well. It's such a friendly practice.'

Patients told us their treatment options were explained fully to them, so they were able to make informed decisions about what treatments were best for them and which they would prefer. Patients confirmed they received thorough examinations and were provided with dental advice. This was further confirmed by our inspection of dental records kept by the practice.

We found the service to be adhering to standards of infection control. There were systems in place to monitor standards and these were regularly reviewed.

We found staff were trained and supported to carry out their work at the surgery. Staff we spoke with said the practice was good to work for.

We saw there were systems in place to both monitor and further develop the practice to help ensure the best outcome for patients using the service.

27 January 2012

During a routine inspection

People that used the surgery said they felt welcome and had a good relationship with the staff who were approachable. They told us that they were happy with the service provided. They felt that there was good information available within the surgery and that they were given enough information about their treatment options and the relevant fees.

They found the staff to be friendly and reported that they were treated with respect and their privacy was maintained. They said that they were seen on time for their appointments and they would feel able to make a complaint if they needed to.