Jonathan Lever - Dental Care

Updated 1 July 2024

We carried out this on-site, announced assessment on 8 November 2024. We found the practice had met all regulations. Recruitment procedures broadly reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had some systems to manage risks. Improvements were needed to the arrangements around the assessment of risks associated with fire. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides non-surgical cosmetic treatments, some of which are not in-scope such as certain facial aesthetics procedures. There was step free access to the practice and car parking spaces were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with the principal dentist, 1 associate dentist, 1 dental hygienist, 3 dental nurses and the practice manager.

Updated 1 July 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 8 patients. On the day of our assessment, we collected patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, ‘excellent dental care always’, ‘would highly recommend this practice’, ‘very responsive’ and ‘kind and considerate’. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.