Parklands

Updated 14 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 05 March 2021 and was announced.

Updated 14 April 2021

About the service: Parklands is a residential care home that was providing personal care to 23 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People received care which was responsive to their individual needs. Staff had an understanding of people which took account of people’s life histories.

The staff team tailored care to people's individual needs and preferences. Staff took time to understand the experiences of people who lived at the home.

People told us they had formed relationships with the staff team and other people who lived at the home. People contributed to the running of the home and were listened to.

People were supported to maintain relationships with people important to them. Visitors were welcomed at the home and were encouraged to be actively involved in people's lives.

The provider ensured care was based upon good practice guidance to help ensure people received an effective service.

People, relatives and health professionals told us the care provided was effective and people experienced positive outcomes. People and relatives told us staff were empathetic and gave compassionate care.

Staff understood their responsibility to safeguard people from harm and had a good understanding reporting concerns both within and outside the home.

Where risks associated with people's health and wellbeing had been identified, there were plans to manage those risks.

Risk assessments ensured people could continue to enjoy activities as safely as possible and maintain their independence. Staff had a good knowledge of how to support people at these times.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff with a range of skills were available at the times people wanted to receive support, in all aspects of their lives.

People received a nutritious diet, had a choice of food, and were encouraged to have enough to drink. The provider and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was promoted and maintained.

Rating at last inspection:

Good published in November 2016.

Why we inspected:

This was a planned inspection based on previous rating.

Follow up:

There will be ongoing monitoring and routine inspections of the location based on the rating of Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk