10 January 2013
During a routine inspection
All of the people we spoke with told us they had the right amount of information to make a decision about their treatment options. People using the service informed us they were treated in a polite and respectful way.
Effective cleaning systems were in place to ensure people's health was protected against the risk of acquiring infections from unclean equipment.
Suitable medication systems were in place to manage medicines.
People were protected from unsuitable staff because appropriate criminal record bureau checks had been carried out. Staff were trained to provide people with the appropriate care and dental treatment.
We found that complaints were dealt with quickly and appropriately and they were being recorded in the complaints register.