24 July 2023
During a routine inspection
We carried out this announced comprehensive inspection on 24 July 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system worked efficiently to respond to patients’ needs.
- The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The practice had information governance arrangements.
- The practice had systems to manage risks for patients, staff, equipment and the premises. We found minor shortfalls in assessing and mitigating the risks in relation to lone working at the practice.
- Practice protocols in regards to the use of closed circuit television cameras required strengthening.
Background
The provider is part of a corporate group dentex that has 150 practices, and this report is about
Finn Dental Specialists.
Finn Dental Specialists is in Bromley and provides private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 4 dentists, 4 dental nurses, 2 dental hygienists, a practice manager and 3 receptionists. The practice has 3 treatment rooms.
During the inspection we spoke with 1 dentist, 2 dental nurses, 2 receptionists, the practice manager and the company compliance lead. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday 8.30 – 17.30
Tuesday 8.30 – 17.30
Wednesday 8.30 – 17.30
Thursday 8.30 – 17.30
Friday 8.30 – 17.00
Saturday Closed
Sunday Closed
There were areas where the provider could make improvements. They should:
- Implement protocols for the use of closed circuit television cameras taking into account the guidelines published by the Information Commissioner's Office.
- Improve the practice's systems for assessing, monitoring and mitigating the various risks arising from the undertaking of the regulated activities. In particular in regards to risk assessment for lone working.
- Improve the practice protocols regarding auditing patient dental care records to check that necessary information is recorded.