The Care Quality Commission
  • Dentist
  • Dentist

Solihull Orthodontic Centre

85 Sharmans Cross Road, Solihull, West Midlands, B91 1PH (0121) 711 2727

Provided and run by:
CS Practice Services Limited

All Inspections

5 June 2023

During a routine inspection

We carried out this announced comprehensive inspection on 5 June 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the orthodontist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Solihull Orthodontic Centre is in Solihull and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 1 specialist orthodontist, 6 dental nurses (who also cover reception), 3 orthodontic therapists and 1 practice manager. The practice has 3 treatment rooms.

During the inspection we spoke with 1 orthodontist, 1 dental nurse, 1 orthodontic therapist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

  • Monday to Thursday from 9am to 5pm
  • Friday from 9am to 4pm

8 October 2012

During a routine inspection

During our visit on 8 October we met with the practice manager and the orthodontist therapist. We also spoke with the provider who is the orthodontist for the practice, two dental nurses, the assistant in the decontamination room, and the receptionist (who is also a dental nurse).

We spoke with six people who had attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, 'I am extremely happy with the treatment and the practice.'

People we spoke with told us that everything was always explained to them. One person whose son was having treatment said, 'After every visit we both come out understanding what treatment has been carried out and what the next stage is going to be.'

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us that they had never had cause to complain about the service they had received. People told us they were satisfied with the service and would recommend the practice to family and friends.