Eversley Rest Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

The assessment took place between 13 June and 26 June 2024. We undertook this assessment following information received about the quality of care provided, in particular how the service managed people’s falls risks, nutritional needs, skin needs and medicines. We found three breaches of the legal regulations in relation to safe care and treatment, premises and equipment and good governance. The provider had not made enough improvements to ensure systems and processes in place to identify safety risks to keep people safe from the risk of harm were robust, since our last assessment. Governance systems and oversight had not improved enough to demonstrate safety was effectively managed. We found new concerns in the safety of the environment, care plans and risk assessments, managing risks, medicines management, managing incidents and accidents, and recruitment procedures. However, people were treated with kindness and compassion and felt safe. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

People gave mixed feedback about how the care home learned when things go wrong. People told us they received safe care. People we spoke to had not felt the need to raise safeguarding issues, they reported they felt safe and well cared for. People told us they were included in managing their risks and staff supported them well. People gave mixed feedback about the safety of the care home environment however they felt it was clean. The people we spoke to had no concerns about how they were supported to receive their medication. People told us the provider worked well with partner agencies in relation to their care.