The Care Quality Commission

Archived: D & P Brindley Dental Practice

26 Pelsall Road, Brownhills, Walsall, West Midlands, WS8 7JE (01543) 370302

Provided and run by:
D & P Brindley Dental Practice

Important: The provider of this service changed. See new profile

All Inspections

31 January 2012

During a routine inspection

We conducted telephone interviews with six people who use the service. Most people said they had been using the dentist surgery for a number of years. People told us that they had no concerns about the care and treatment they received. They told us the practice was always clean and that they had never caught an infection following treatment. They made some of the following comments:

'I have been using the dentist for 25 years. I am very happy with the treatment I receive. There have been no problems and they are very thorough.'

'Every treatment is discussed and agreed with me. The dentist is very clear and has a good communication style. I am very happy with the treatment I receive, that's why I have used the dentist so long.'

The facilities and resources offered at this practice include two surgery rooms, two full time dentist, and five dental nurses. The reception entrance and both surgery rooms are upstairs. This makes the practice inaccessible to people with mobility restrictions. We were told that people with restricted mobility are referred to a nearby health centre for dental treatment.

During our visit we looked around the premises. We spoke to one of the dentists, three dental nurses and looked at the records of three people who use the service.

Evidence that we gathered during this review confirmed that people are assessed to decide what dental and oral healthcare needs they may have. Treatments that people may need are discussed with them and are carried out in a satisfactory way.

We found that people receive treatment in an environment which was generally clean. Improvement to the system for managing the risk of cross infections would benefit people who use the service.