21 August 2013
During a routine inspection
There were suitable processes for staff training and professional development. Staff were supported by the practice's systems and policies. Each person was assessed for their suitability prior to any treatment; they were involved in planning their treatment and could ask as many questions as they wished. There were effective systems in place to reduce the risk and spread of infection. Staff had been trained in infection control and for emergency medical situations.
The practice had systems to review and monitor complaints and concerns. All the people we spoke with knew they could make a complaint or raise a concern, but had never had to do so.