The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Holderness Road - Hull

822 Holderness Road, Hull, HU9 3LP (01482) 783611

Provided and run by:
Pierce & Geddes Limited

All Inspections

10/01/2024

During a routine inspection

We carried out this announced comprehensive inspection on 10 January 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises. Improvements should be made to ensure recommended actions in risk assessments are completed.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mydentist - Holderness Road - Hull is part of Mydentist a dental group provider. The practice is in Hull and provides NHS and private dental care and treatment for adults and children.

There is ramped access to the practice for people who use wheelchairs and those with pushchairs. The practice is located close to local transport routes and disabled car parking spaces are available at the rear of the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 9 dentists, 12 dental nurses (including 4 trainees), 1 dental therapist, 1 practice manager, 1 decon assistant and 3 receptionists. The practice has 10 treatment rooms.

During the inspection we spoke with 2 dentists, 1 dental nurse, the decon assistant, 1 receptionist and the practice manager. The team were supported by 2 group regulatory officers. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Tuesday, Wednesday and Friday from 8am to 5.30pm

Thursday from 8am to 6.15pm

There were areas where the provider could make improvements. They should:

  • Take action to ensure dentists are aware of the guidelines issued by the British Endodontic Society for the use of rubber dam for root canal treatment.
  • Take action to ensure audits, where appropriate, have documented learning points and the resulting improvements can be demonstrated.
  • Improve the practice's processes for the control and storage of substances hazardous to health identified by the Control of Substances Hazardous to Health Regulations 2002, to ensure risk assessments are undertaken and the products are stored securely.
  • Take action to implement any recommendations in the practice's risk assessments and ensure ongoing risk management is effective. In particular relating to health and safety and fire safety.

20 May 2015

During a routine inspection

We carried out an announced comprehensive inspection at The East Hull Dental Centre on 20 May 2015. The East Hull Dental Centre is a general dental practice situated to the east of the City of Hull offering both NHS and private treatment to patients. The practice treats adults and children.

The ground floor premises consist of a reception area, a patient waiting area and three treatment rooms, a further six treatment rooms and a second patient waiting area were situated on the first floor which was accessible via a staircase. Patients with special mobility requirements were treated on the lower ground floor which had full wheelchair access. Patient facilities were available on both floors and had easy access. There was also a separate decontamination room. There were also a staff changing room and facilities and a general office sited on the top floor.

The practice provides dental services to approx.18,000 patients who were a mix of adults and children.. The practice was founded by the practice owner and has been a family run practice for over 25 years. The staff structure of the practice consists of eight dentists, a practice manager (who is also the practice Director), 10 dental nurses, one therapist, one orthodontist and three reception staff. The practice opening times are 9am to 5pm Monday to Friday with late night opening until 6.00pm on a Thursday.

The Practice Manager/Director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We spoke with six patients on the day of our inspection and they were very positive about the care and treatment they had received. Patients felt the dentists took time to explain care and treatment options in a way they understood. Common themes were patients felt they received good care and staff provided a welcoming and caring service.

Our key findings were:

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.

  • There were effective systems in place to reduce the risk and spread of infection. We found all treatment rooms and equipment appeared very clean.
  • There were systems in place to check all equipment had been serviced regularly, including the suction compressor, autoclave, fire extinguishers, oxygen cylinder and the X-ray equipment.
  • We found the dentists regularly assessed each patient’s gum health and took X-rays at appropriate intervals.
  • The practice ensured staff maintained the necessary skills and competence to support the needs of patients. However, Mental Capacity Act training had not been completed for all staff.
  • The practice kept up to date with current guidelines and was led by a proactive and forward thinking management team.
  • At our visit we observed staff were caring, compassionate, competent and put patients at their ease.
  • We spoke with six patients on the day of our visit. Common themes were patients felt they received professional, caring and compassionate care in a very friendly and clean environment.

However, there were areas where the provider could make improvements, the provider should:

  • Ensure Mental Capacity Act (2005) training is completed by all staff.
  • Ensure clinical waste bins are locked and secure at all times.
  • Records of infection control audits identified that hand hygiene training had not been provided to staff periodically throughout the year. No further action had been taken although the occurrence had been identified on four separate occasions.

Introduce closer links with local safeguarding teams in order to review potential children and vulnerable safeguarding concerns identified through continual non-attendance of appointments.

15 November 2012

During a routine inspection

We spoke with seven people whilst they were waiting to see the dentist and they confirmed they always completed consent forms prior to any treatment and options were discussed too. Comments included, 'They always explain", "I've been coming about 20 years and I think it's a good dentist" and "I always sign and give me consent."

People who used the service told us they had been fully informed of their treatment options and had received a plan that explained what treatment would be carried out. They told us staff were polite and helpful and that appointments for a check up were usually around 6 months. We saw evidence which confirmed this on people's records.

People spoken with told us they thought the dental surgery was clean and hygienic. They also stated that on each visit the dentist and dental nurses had worn personal protective equipment such as face masks, glasses and gloves. They had also been given their own eye protection glasses and protective bib.

We saw there was a complaint procedure and this was displayed in the waiting room and we saw numerous thank you cards and comments included, "Very kind and considerate", "What a fantastic surgery", "Really good and my dentist is really nice" and "The practice is always nice and clean."