The Care Quality Commission

Archived: Discover Laser

St. James' House, St James Row, Burnley, Lancashire, BB11 1LH (01282) 420887

Provided and run by:
Discover Laser Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

2 July 2012

During a routine inspection

Several people spoke with told us they were fully involved in the planning of their treatment at the clinic and that the care provided was very good. They told us that they were able to discuss any queries regarding their treatment during and after treatment. One person told us, 'You are never rushed and they take their time to explain fully the treatment options'.

We spoke with two people who had received treatment at the clinic and they told us they were involved in making decisions about their care and treatment. They had been informed about any possible risks that may have been associated with their treatment and they felt comfortable with the staff and were listened to.

Several people told us that they felt comfortable and the location provided a safe environment with treatment provided in a confidential and private way.

One person told us that, 'The staff are very professional, friendly and all the treatment I had was thoroughly explained'.

All the people we spoke with told us that the clinic staff gave them opportunity to provide feedback about the service they had received. They also felt able to speak to the staff about any queries or concerns they had about their treatment.