We carried out a review of the data available to us about Joy Caring Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Joy Caring Services Limited, you can give feedback on this service.
People’s experience of using this service:
People were happy with the service they received, and they felt safe. Relatives told us they could rely on the service and staff were always helpful, kind and caring.
People`s needs were assessed prior to them using the service. Care plans used people`s voice in describing what level of support they needed but also what their likes, dislikes and expectations were from the staff supporting them.
People had the same staff supporting them as much as possible and they were happy with this as they got to know staff and staff knew them.
There were enough staff employed to ensure people received their visits as planned. When and if staff were running late the office staff monitored this on a live call visit monitoring system, and they alerted people of the delay. If needed the care coordinators based in the office or the registered manager carried out the visits to ensure people received the care they needed in time.
Staff were employed through safe procedures and received training to help them understand their role and acquire the skills, they needed to meet people`s needs. Staff felt supported by the care coordinators and the registered manager.
Staff received training and knew what to do if they had any concerns about people`s safety. They told us how they reported to the registered manager who then contacted the local safeguarding authorities if there was a need for it.
The registered manager and the care coordinators carried out audits to assess the quality of the care provided. They also carried out unannounced spot checks on staff in people`s home when they observed staff conduct, their competencies in meeting people`s needs and sought feedback from people about the support they received.
Rating at last inspection: Good (Last report published on 13 August 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
There was a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance the registered manager was also the provider.
People felt safe and were happy with the way they were supported in their homes. Staff had received training in how to safeguard people from the risk of abuse and knew how to report concerns both within the organisation and externally if necessary. Recruitment practices were safe and effective to help ensure that all staff were suitable to work with people in their own homes.
People who were being supported by the service and their relatives were positive about the skills, experience and abilities of staff who worked in people’s homes. Staff told us they had training and regular updates which helped them develop their knowledge and skills to support people effectively. Staff had regular supervisions and told us they felt well supported by the registered manager and the care managers.
The registered manager developed a good working relationship with other community palliative care teams and district nurses teams to ensure people were supported to maintain good health and had access to health and social care professionals when necessary. People were supported to take their medicines and meals where necessary.
Care was provided in a way that promoted people’s dignity and respected their privacy. People received personalised care and support that met their needs and took account of their preferences. Staff were knowledgeable about people’s background histories, preferences, routines and personal circumstances.
Staff established what people’s wishes were and obtained their consent before providing personal care and support, which they did in a kind and compassionate way. People`s family carers told us staff looked after them as well as they looked after the people using the service. They praised staff and the registered manager for their kindness and compassion they showed to people.
People were involved in the planning, delivery and reviews of the care and support provided. Care plans were written and reviewed by people or their rightful representative. People’s personal information was securely maintained within the office.
The registered manager visited every person who used the service at least once a week to ensure the support people received met their needs. They also asked people, relatives and staff for their feedback about the quality of the service provision.
Health and social care professionals told us they felt Joy Caring Services were reliable and offered a safe and effective service to people with complex health and social care needs.
People, their relatives, and staff were complimentary about the management team and how the service was run and operated. People told us staff were never late and never missed a visit. There were systems in place to monitor the quality of services provided. The registered manager carried out regular spot checks to observe the quality of the care provided by staff and check staff`s competencies. Feedback was obtained and used to make improvements.