Boldshaves Oast

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by a staffing team that knew them well and who treated them with kindness, respect and dignity. People’s independence was promoted safely with staff encouraging people to achieve tasks themselves but remaining close to step in and support if needed. People were given choices each day and enabled to be in control of their daily lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People received kind and compassionate care and were supported to make choices and be independent. People told us they had a keyworker who took a particular interest in them and helped them to sort things out that they wanted to do. One person described how they well matched with their keyworker as they had similar interests and sense of humour. Another person told us about the kindness of the registered manager. “She is very kind. She never gets angry”. Relatives told us staff were caring. One relative said, “Staff always treat him in a very respectful way. They're very affectionate towards him but in a respectful way.” Relatives also said that people were supported to be as independent as possible. One relative told us, “There is a very good balance between being overprotective and on the other hand, giving the residents their freedom. They strike it very well. You feel confident as a parent that he is being watched over and cared for, but at the same time, the nature of the care is that he is free and independent to pursue life as he wishes to.” Another relative said, ““They know him very well and can read his mood and whether he likes things or not. So, he is very involved with the things that he does in his life.”

Staff focused on people’s strengths and individual personalities when describing how they supported people. Staff spoke about people with genuine affection and commented on how they enjoyed being in their company. Staff were able to describe what things people could do for themselves and when they needed support. When describing people’s daily routines they explained each person’s level of support: When the person required verbal prompts, physical assistance and time so the person could complete the task by themselves.

We observed relaxed and animated conversations between people and staff who clearly enjoyed one another’s company. Staff sat with people to share lunch or a cup of tea and have a chat. People sought the company of staff when they were happy and when they became anxious. People put their arms around staff and gave staff a hug to show their affection and staff responded by asking people how they were. When people were anxious, staff were patient with people and attentive in listening to ensure they communicated effectively. Staff took time to talk through options with people and involve them as much as possible in discussions to help give them control of their decisions. We saw that people’s bedrooms were personalised and contained things that were important to people.

Care plans contained a comprehensive assessment of daily living tasks together with what people could do for themselves and when they needed support. There was also information available about when people could undertake tasks by themselves but needed encouragement rather than physical support in order to do so independently. For example, One person was able to bath themselves but needed their bath to be run to encourage them to get into it and then staff to wash their back. The focus was promoting people’s independence and independent living skills such as tidying their room, cleaning and doing their laundry.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.