Eagle Care Ltd

Updated 24 August 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was completed by one inspector.

Service and service type:

Eagle Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older and younger adults. There was one person using the service when we inspected.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was announced. We gave the service 48 hours' notice of the inspection visit because we needed to be sure the registered manager would be in. Inspection site visit activity started and ended on 10 July 2019. We visited the office location to see the registered manager and review care records and policies and procedures.

What we did:

Before the inspection, we reviewed information we held about the service and the provider which included statutory notifications sent to the CQC. A notification is information about important events which the service is required to send us by law. The provider completed a provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection.

During the inspection, we spoke with one relative and reviewed one care plan and risk assessments. We also spoke with one care worker and the registered manager and reviewed other records relating to the management of the service including policies and procedures.

Updated 24 August 2019

About the service

Eagle Care Ltd is a domiciliary care agency and provides personal care and support to people living in their own homes. Not everyone using the service receives a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with personal care, which is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection, there was one person receiving a regulated activity.

People’s experience of using this service

Relatives spoke positively about the service. They told they felt safe and people’s needs were being met. Where risks were identified, there was guidance in place for staff to ensure that people were safe. However, there were some instances, where guidance was not detailed enough. There were appropriate numbers of suitably skilled staff available to meet people's needs. Appropriate infection control practices were followed. Systems in place to record and respond to accidents and incidents in a timely manner. Any lessons learnt were used as opportunities to improve the quality of service.

Care and support was personalised to people’s individual needs. Assessments were carried out to ensure people's needs could be met. Staff had the knowledge and experience to support people's needs. They were supported through induction, training and supervision to ensure they performed their roles effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain good health and access to healthcare services when needed. People were encouraged to eat healthy food for their wellbeing.

People's privacy, dignity and independence was promoted.

Care was personalised to people's needs and preferences. There were procedures in place to respond to complaints.

There were systems in place to assess and monitor the quality of the service provided. The service worked with healthcare services and professionals to plan and deliver an effective service.

Rating at last inspection

The last rating for this service was requires improvement (published 9 January 2019) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk