Rosemary Court

Updated 14 January 2020

Rosemary Court is a residential rehabilitation facility based in Stockport in Manchester. It is part of the Acorn Recovery Projects group. Acorn Recovery Projects run a small number of alcohol and drug addiction services across the North West of England.

It provides rehabilitation for up to eight clients whose lives have been affected by drug and alcohol misuse. Clients were admitted to Rosemary Court after completing a period of detoxification either as an inpatient or in the community.

The service offered a therapeutic 12-week programme for the clients to engage in as well as individual support from staff. There was a registered manager in place at the time of our inspection and the service was registered for accommodation for clients who require treatment for substance misuse.

Rosemary Court has been registered with the Care Quality Commission since May 2011. The last inspection was in October 2017 and Rosemary Court was assessed but not rated with no requirement notices.

Updated 14 January 2020

Rosemary Court is a residential substance misuse service offering a psycho-social model of care but does not offer a detoxification service.

We rated Rosemary Court as good overall but outstanding in caring because:

• Clients were protected by a strong comprehensive safety system, and a focus on openness, transparency and learning when things go wrong.
• The service provided safe care. The premises were safe and clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients. Staff engaged in clinical audit to evaluate the quality of care they provided.
• Managers ensured that staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• People were truly respected and valued as individuals and were empowered as partners in their care, practically and emotionally, by an exceptionally caring service.

• Feedback from people who used the service, those who were close to them and stakeholders was continually positive about the way staff treated people. People thought that staff went the extra mile and their care and support exceeded their expectations.

• There was a strong, visible person-centred culture. Staff were motivated and inspired to offer care that was kind and promoted people’s dignity. Relationships between people who use the service, those close to them and staff was strong, caring, respectful and supportive. These relationships were highly valued by staff and promoted by leaders.
• Services were tailored to meet the needs of individual clients and were delivered in a way to ensure flexibility, choice and continuity of care.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for clients whose needs it could not meet.
• The service offered additional support after discharge with an offer of supported housing and continued support at Fulstone House the treatment centre.
• There was strong leadership which used governance to drive and improve the delivery of high-quality person-centred care.