We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with dignity and respect. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients who had been attending the practice for over 18 years told us "Very good practice and very good staff" and another said "I am very scared of the dentist, but the dentist here is very good -- he puts you at ease". Two of the patients we spoke with had been attending the practice for over 10 years.We found that a patient satisfaction survey had not been done but plans were in place to do this. We found that many of the patients had been attending the practice for a very long time, and being a small practice in a small town, we felt that any relevant information would be captured by the staff.
We saw that patients were listened to.. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient information in the practice explaining treatment options and other relevant information.
We found that all patients were given sufficient information to give an informed consent.