9 October 2013
During a routine inspection
As part of our inspection we spoke with two patients and, with their permission, observed one treatment session. We spoke with three dental practitioners, two staff and reviewed ten patient's records. In addition, we collected five survey responses from patients who were attending appointments.
The patients we spoke with and the results of the surveys showed us that patients were extremely happy with the service. They described the practice as 'An excellent practice.' They told us staff ensured they had given their consent to treatment in advance. Patients were aware of their treatment plans and had been given options about the treatment they received.
We observed that the premises were clean and that staff were seen to wear gloves and masks when they carried out treatments. People told us they generally did not have to wait long for appointments and were seen promptly in an emergency.
Everyone that we spoke with and the surveys that we collected showed us that people had not had a reason to make a complaint.