Keate House Residential Home

Updated 18 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 27 January 2021 and was announced.

Updated 18 February 2021

About the service

Keate House is a residential care home providing personal care to 46 people aged 65 and over at the time of the inspection. The service can support up to 48 people across two separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

Keates house was exceptionally responsive. Activities were thoughtfully planned centred on people's interests which enabled people to relive past experiences and positive memories. Staff promoted strong links with the community to achieve this. The communication needs of people were also carefully considered and the provider has developed innovative methods of sharing and recording information about the service and people’s experiences.

Everybody we spoke with and gave exceptionally positive feedback about Keate House and the kindness and compassion that staff showed people. One person described staff as, “caring,” “capable,” “friendly” and “comforting,” adding, “I don’t think I could be in a better care home.” People felt listened to and the personalised support provided had a significantly positive impact on their wellbeing.

People were highly complementary about the registered manager and how the service was led. People described the service as, “fun,” “organised,” and “first class.” The management team had good oversight of the service and had developed tools to help track the quality of the care and support, so they could improve it. People felt listened to and effective systems were in place to engage with people and encourage people to share their views.

Systems were in place to ensure the safety and wellbeing of people. Care plans and risk assessments were regularly reviewed, and people received their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were offered choices and involved in decision making relating their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 August 2015). There was also an inspection on 09 March 2018 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.