The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Croft Dental Centre Camberely

103 Gordon Road, Camberley, Surrey, GU15 2JQ (01276) 66710

Provided and run by:
Denticheck Limited

Important: The provider of this service changed. See new profile

All Inspections

28 January 2014

During an inspection looking at part of the service

We found the provider had failed to ensure staff employed had been suitably vetted prior to employment. Staff had been employed without appropriate references being obtained or disclosure and barring services (DBS) check carried out.

27 August 2013

During a routine inspection

One person wrote, 'I have been using this practice for over thirty years and I am completely satisfied. All the staff respects me and they provide me with sufficient information to help me make choices and decisions about my treatment'. Other comments made by people who used the practice included, 'The dentist is good at discussing my treatment options'. "The dentist and staff are wonderful; they provide me with all the information for after care". Another person wrote, "Excellent service with caring staff".

People said the staff made sure they understood their treatment and choice by giving information in a way they could understand. People said a range of treatment was discussed with them, but they made the choice of treatment they wanted. One person said 'I had a full and thorough discussion regarding my medical and dental health and I had x-rays taken'.

We found people were involved in making decisions about their care, treatment and support. They experienced effective, safe and appropriate care. People were cared for in a clean well maintained environment and they were protected from abuse. People had their comments listened to and acted upon effectively. One person wrote, 'I was given appropriate information and support regarding my care and treatment'.

We found the provider did not have an effective selection process in place to ensure suitable staff had been employed.