13 February 2013
During a routine inspection
The surgery was clean and tidy. Personal protection equipment such as aprons, gloves and eye protection was used appropriately and infection control policies were followed. People we spoke with said that the surgery was always clean and tidy.
Staff felt supported and said that they enjoyed working in the surgery. They said that communication was excellent and they were all able to contribute to how the service was provided.
There was a complaints procedure and any complaint made was recorded and responded to in a timely manner.
Overall we found that the provider was operating effective systems to ensure patients received appropriate care and treatment in a clean environment.