- Homecare service
Burrow Down Community Support
Report from 6 February 2024 assessment
Contents
Ratings
Our view of the service
Burrow Down Community Support provides a 'supported living' service. This is where people live in their own home and receive care and/or support in order to promote their independence. The service provides personal care and support to 28 people living with a learning disability and/or autistic spectrum disorder. Some people also have long-term health conditions and complex communication needs. We carried out our on-site assessment on 22 and 28 February, off site assessment activity started on 23 February and ended on 10 April. We looked at 2 key questions, Safe and Well-led, reviewing Safeguarding; Involving people to manage risks; Safe and effective staffing; Safe environments; Infection prevention and control; Medicines optimisation; Capable, compassionate and inclusive leaders; Governance; management and sustainability and Partnerships and communities. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At this assessment, we looked at aspects of how the service met these principles. At our last inspection the service was rated good. At this assessment the service remains good.
People's experience of this service
People and relatives told us they felt safe and were supported to have maximum choice and control of their lives. People were supported to lead active lifestyles, follow their interests and take part in social activities. Staff supported people by focusing on their strengths and encouraging people to be independent. Relatives told us they were involved in planning peoples care and were asked for feedback regularly. People were encouraged to take positive risks to enhance their wellbeing and support plans reflected their individual needs and preferences. People were treated with kindness and supported by staff who had a good understanding of their individual needs. Staff fully understood people’s communication needs. People were encouraged and supported to express their views; relatives knew how to make a complaint and felt confident they would be listened to. The ethos, values and attitudes of staff helped to ensure people using the service were enabled to lead confident, inclusive, and empowered lives.