The Care Quality Commission
  • Dentist
  • Dentist

Archived: City Dental Clinic

35 Chiswell Street, London, Middlesex, EC1Y 4SE (020) 7638 0870

Provided and run by:
Mr Robin Beveridge

Important: The provider of this service changed. See new profile

All Inspections

05 April 2017

During a routine inspection

We carried out this announced inspection on 5 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

City Dental Clinic located in Chiswell Street, London provides private dental treatment to patients of all ages.

There is level access for people who use wheelchairs and pushchairs. Car parking spaces for patients with disabled badges are available near the practice.

Practice staffing consists of the principal dentist, one associate dentist, specialist prosthodontist, specialist periodontist, one hygienist, five dental nurses, receptionist/trainee dental nurse and a practice manager/nurse.

The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice is open Monday to Thursday 9am to 6pm and Friday 9.30 am to 5pm

The practice facilities include four treatment rooms, a decontamination room, reception/waiting area, staff room and a treatment co-ordinator room.

15 patients provided feedback about the service. Patients who completed comment cards were very positive about the care they received from the service. Patients told us that they were happy with the treatment and advice they had received.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

30 March 2012

During a routine inspection

We visited the practice over the course of half a day on the 30th March 2012. We spoke with patients and staff and looked at a range of records that related to patient treatment and the management of the clinic.

Patients told us that their treatment options and costs were explained to them. They also felt that their privacy and dignity were respected. Patients were able to book appointments at times convenient to them, and were seen promptly by dental staff when they arrived at the practice.

Patients were examined at the start of their treatment and appropriate records were kept of each appointment that included an initial assessment and medical history.

The practice operated in a clean and hygienic environment with well established processes to maintain the hygiene of treatment rooms and instruments between each patient and during the course of the day. The practice had suitable equipment to decontaminate used instruments and maintained a range of records relating to the

cleaning of instruments and equipment.

Appropriate pre-employment checks were carried out on staff and a core training programme addressing medical emergencies and health and safety was in place for all staff.

The practice carried out regular health and safety and infection control audits and monitored the quality of service it provided to patients.