The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Woodhorn Road - Ashington Also known as mydentist

32 Woodhorn Road, Ashington, Northumberland, NE63 9AE (01670) 855550

Provided and run by:
Alison Brett Dentalcare LLP

All Inspections

23/05/2023

During a routine inspection

We carried out this announced comprehensive inspection on 23 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mydentist - Woodhorn Road - Ashington is part of Mydentist a dental group provider. The practice is in Ashington in Northumberland and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. The practice is located close to local transport routes and car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 6 dentists (including 1 foundation dentist), 14 dental nurses (including 1 trainee dental nurse), 1 dental hygienist, 1 dental therapist, 1 practice manager (who is a qualified dental nurse) and 2 receptionists. The practice has 7 treatment rooms.

During the inspection we spoke with 4 dentists (including the foundation dentist), 1 dental nurse and the practice manager. The practice was also supported by the group’s Lead Regulatory Officer. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 9am to 5.30pm

18 April 2013

During a routine inspection

People told us they were involved in planning their treatment as they were given information and possible options for treatment. We concluded that people's views and experiences were taken into account in the way the service was provided.

People told us they were happy with their treatment and involvement in making decisions and consent about their care.

People made positive comments and indicated they were pleased with the treatment they received. People described the treatment as, "Excellent" and "I have been very happy with all aspects of my treatment."

We found that people who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People told us the practice was always clean. We saw that the practice was clean and tidy and effective hygiene practices were in place. We concluded that people were cared for in a clean, hygienic environment.

Staff recruitment procedures were followed and appropriate checks were undertaken before staff began work.

We found that people received a service from staff who were skilled and supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.