- Dentist
Langman and Associates Dental Practice - Warwick
Report from 7 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 22 July 2024. We found the practice had met regulations. The practice had systems to manage risks although some improvements were required. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Wellesbourne, Warwickshire and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 6 dentists, 9 dental nurses, including 2 trainee dental nurses, 3 dual qualified dental hygiene therapists, a practice manager, and 2 receptionists – dental nurses also work on reception as required. Other management staff including a marketing manager, purchasing manager, compliance and human resources manager who are based at the sister practice in Stratford upon Avon but work as needed between the 2 locations. The practice had 5 treatment rooms. During the assessment we spoke with 2 dentists including the provider, 2 dental nurses including 1 trainee, 1 dental hygiene/therapist, 1 receptionist and the compliance manager. The practice manager, provider and purchasing manager attended for part of the assessment.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Their response and additional patient feedback we received on the day of assessment provided a positive view of the dental team and care provided by the practice. Patients who completed the feedback had been attending the practice for 19 years and over. 10 comments were received. 100% of views expressed by patients were positive. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.