13 March 2013
During a routine inspection
We spoke with five patients who attended on the day and asked for their comments about the practice. Patients told us that they had been attending for between one and four years. Four of these patients said they were treated with courtesy and respect when they arrived and found the reception staff helpful. One patient described the reception staff as "gorgeous" and another that they were "first class". Another said that they were very accommodating and he had phoned up earlier wanting to be seen with problems and was fitted in straight away. One patient however, said that he was often kept waiting for up to 30 minutes and did not feel that was very good.
Patients said that their treatment was explained carefully to them and that they were given good advice on how to care for their teeth and gums. We saw that patient's needs were assessed and care and treatment delivered in way that was intended to ensure their safety and welfare. Patients were protected from cross infection because appropriate guidance had been followed.
Staff were supported to undertake appropriate professional development which meant that patients were cared for by competent staff.
Records were accurate and fit for purpose and kept securely.