Background to this inspection
Updated
17 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to the Covid -19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider had in place.
This inspection took place on 25 March 2021 and was announced.
Updated
17 April 2021
About the service:
Highfield Private Rest Home accommodates up to 31 older people who may be living with dementia. At the time of the inspection 22 people were living at the service.
People’s experience of using this service:
The registered manager had made improvements to the way staff were recruited, fire safety and records at the service.
New staff were recruited safely and had the skills they needed to meet people’s needs. There were enough staff to care for people.
Records were accurate and held securely.
People were supported to remain as independent as possible. Assessments of their needs and any risks to them had been assessed. Care had been planned to support people in the way they preferred and to keep them as safe as possible.
People were supported to live healthy lives. Changes in people’s health had been identified and people were supported to see health care professionals when they needed. People received their medicines as prescribed. Medicines were managed safely by staff. People were offered a balanced diet which meet their needs and preferences.
Staff were kind and caring and treated people with dignity and respect. People were not discriminated against and received care tailored to them. Staff knew the signs of abuse and how to raise any concerns they had with the management team and the local safeguarding authority.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The manager understood their responsibilities under Deprivation of Liberty Safeguards (DoLS) and had applied for authorisations when people were at risk of being deprived of their liberty.
People told us the management team acted on what they told them to address any concerns and improve the service. Staff told us they felt supported by the management team and were motivated. Checks and audits were completed, and any shortfalls were addressed.
Rating at last inspection:
The service was rated Requires improvement at the last inspection on 20 December 2017 (report published 19/04/2018).
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk