We spoke with the principle dentist and other dental staff. However, we did not speak with patients during this inspection visit because no appointments had been made for the morning surgeries.
We found that patients and staff were protected by robust arrangements regarding infection control management.
We saw that the treatment options discussed with patients were recorded in their dental care records. We saw completed treatment plans with costings.
There were safeguarding adults and child protection policies and procedures but staff training was not in place.
There were infection control policies and procedures in place and we were shown decontamination procedures. However staff training,in infection control was not in place.
There was a complaints procedure in place and patients were aware of how to complain. Patients told us they had not had the need to do so.