Archived: Platinum Care at Home Ltd

Updated 28 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 18, 19 and 22 May 2017 and was announced. The inspection was carried out by one inspector. The provider was given 48 hours notice because the location provides a domiciliary care service; we needed to be sure that someone would be in the locality office.

Before the inspection we reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. The provider had sent us a Provider Information Return (PIR) before the inspection. A PIR is a form that asks the provider to give key information about the agency, what the service does well and improvements they plan to make.

During our inspection we spoke with six people who use the service, two relatives, five staff members and the registered manager. We looked at eight people's support plans and care records. We also looked at a range of records relating to the management of the service including eight staff recruitment, training and supervision records and the providers quality audits and action plans.

Updated 28 June 2017

This was an announced inspection carried out on 18, 19 and 22 May 2017.

Platinum Care at Home Limited provides care and support for people who live in their own homes. The people using the service are older people. The office is located in Waterlooville near Portsmouth and provides services in and around the local area. There were 57 people using the service when we inspected.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had safeguarding policies and procedures in place. All staff received safeguarding adult's training to raise awareness of how to recognise signs of potential abuse and poor practice and what actions they would need to take. Staff told us they were confident in their understanding of abuse and how to report any suspected abuse.

Risks to people had been identified and assessed and appropriate measures were in place to reduce the risk. Where required people were supported to take their medicines safely by appropriately trained staff.

Staff were recruited following robust recruitment procedures to ensure they were suitable for the role. People's needs were understood and met by sufficient numbers of skilled and experienced staff.

All staff had been suitably inducted into the service. Staff were knowledgeable about the people they supported and had received appropriate training and support to enable them to undertake their roles effectively.

People were always asked for their consent before their care and support was offered. Care staff and the management team had received training on the Mental Capacity Act 2005 and understood its principles.

People had positive relationships with care workers who treated them with kindness and respected their privacy and dignity.

Care plans were detailed and informative. People's specific care needs were met during each planned visit. Staff were supportive in helping people to maintain their independence as far as was practicable. If people's care needs changed they were acted upon. People were asked to express their views about the service they received and were listened to.

People using the service and their relatives knew who to speak to if they wished to make a formal complaint or were unhappy with the service they received.

Staff told us they felt well supported by the registered manager and provider who both encouraged an open culture with the service and made themselves readily available to staff should need to.

The provider had quality assurance and data management systems in place to ensure quality of service provision.