23 August 2016
During a routine inspection
Homecare Southlodge provides support and personal care to people in their own homes. At the time of our inspection three people were receiving a service.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received the support they required. The registered manager assessed people’s support needs and identified any risks to their safety and welfare. They developed care plans with input from people, and their relatives, about the support they required and how they wanted it to be delivered. Plans were in place to manage and mitigate the risks to people’s safety.
Staff were knowledgeable about the people they supported, their wishes and preferences. Staff asked for people’s permission before providing care and adhered to the Mental Capacity Act 2005.
Staff supported people as and when required with their medicines and meal preparation. Staff were aware of the health professionals involved in people’s care and liaised with them if they had any concerns about a person’s health.
Staff treated people respectfully, and maintained people’s privacy and dignity.
There were sufficient staff to provide people with the support they required. There was consistency in the staff supporting people, and people were familiar with their care workers. Staff attended visits on time and stayed the required amount of time to undertake their duties.
Staff received regular training and supervision to ensure they had the knowledge and skills to undertake their roles. The registered manager monitored the quality of support provided and addressed any areas requiring improvement with the individual staff member. The registered manager welcomed feedback about service provision and there were processes in place to obtain people’s views about the support received.
At the time of our inspection the registered manager was not aware of all of the requirements of their registration with the Care Quality Commission, and one statutory notification about a key event that occurred had not been received. This was addressed on the day of the inspection.