22 February 2013
During a routine inspection
We spoke to two patients who reported they were very happy with the treatment they received at the practice. The two patients we interviewed advised us that their treatment options and costs and possible outcomes of their treatment had been fully discussed with them. We noted that the two patients we interviewed would recommend the practice to a friend.
We observed one patient receiving treatment in the treatment room. At all times the patient was treated with dignity and respect and communication with the patient was good.
We talked individually with four members of staff who reported they felt fully supported in their professional lives by the provider.
People's personal records including medical records were accurate and fit for purpose. We examined the records of five patients. We saw that the patient records contained full and contemporaneous notes medical histories were regularly updated. The radiographs in the patient records were of a good quality.