The Care Quality Commission
  • Dentist
  • Dentist

Archived: Jefferies, Reed & Associates

162 Heaton Moor Road, Stockport, Greater Manchester, SK4 4HS (0161) 432 7400

Provided and run by:
Stockport Partnership

Important: The provider of this service changed. See new profile

All Inspections

17 October 2013

During an inspection looking at part of the service

We carried out this announced inspection on 17 October 2013 due to concerns we had on a previous inspection. The concerns related to some work which required to be carried out in some of the treatment rooms to reduce the risk of infection. We spoke to one of the dentists and the practice support manager. We looked at four of the five treatment rooms at the practice and saw that they had all had improvements made to them.

28 February 2013

During a routine inspection

We spoke with two people who were visiting the practice during our inspection. People were complimentary about the service they received. One person told us; "I have been coming here for 30 years, the staff are lovely."

People told us they were treated well and they were happy with the service provided.

People told us that the practice was always clean when they attended. They told us that staff regularly washed their hands and always wore gloves and other protective equipment when they were being treated. We looked around the dental practice and found that everywhere appeared generally clean. We looked at three treatment rooms and saw there were some areas that needed attention.

We spoke to three members of staff in detail about their recruitment and induction. They said that the training and induction process was effective and detailed.

We saw that the provider had a detailed and appropriate complaints policy. We were told by the manager that staff are encouraged to deal with complaints to the satisfaction of the complainant. Staff confirmed that they tried to resolve any complaints themselves, if they could not they escalated the matter to the manager.