Archived: Rosebank Care Home

People told us "I love it here".

Staff told us "If people need anything they get it".

Professionals told us " I have been visiting this home for a long time. People here are happy, they are so well cared for".

We reviewed a range of care records available that were in place to support people and staff to ensure people's health needs were met.

We reviewed how people's nutritional needs were being supported and found choice was available and that people were involved in menu planning and individual needs were considered.

We reviewed safeguarding policies, training and processes. We spoke with people and staff at the home. We found processes in place to safeguard people living at the home.

We assessed the safety and suitability of the premises, associated documentation and quality assurance processes. We were satisfied that procedures were in place to support people living at the home to be safe.

We spoke with staff, reviewed staffing levels and looked at recruitment and training processes in place at the home. We found records to be comprehensive and up to date. We found that staff were supported to complete mandatory training and were supported in undertaking further training to support people living at the home.

We observed good communication and understanding between the members of staff and the people who were receiving care and support from them. Signs and pictures were used by the staff to support people, so they had the information they needed to make decisions and be involved with their care.

We observed people being supported by the staff with with their daily life activities. There was a relaxed atmosphere with plenty of laughter and chatter. People appeared comfortable and at ease with the staff. Our observations, talking with staff, relatives and looking at care documents, showed us the staff had a good understanding of what was important to each person, how to provide care and support and also encourage people with their independence.

Staff had access to training, so that they were skilled and competent in their job role.

The organisation assessed and monitored the service to ensure it provided safe effective care for people.