We carried out a review of the data available to us about People Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about People Partners, you can give feedback on this service.
Kare Plus Coventry is a domiciliary care service providing support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our visit, 11 people were receiving support with personal care.
People’s experience of using this service and what we found
Staff were exceptionally kind in their approach, displayed the right values, and had genuinely caring relationships with the people they supported.
Promoting independence was encouraged, to enable people to improve their daily life skills further. Staff were thoughtful and sensitive in their approach and creatively supported people to live their lives as fully as possible.
There were enough staff to ensure people were safe. Where risks associated with people's health and wellbeing had been identified, plans were in place to manage those risks. Medicines were administered correctly, and staff had received training in relation to this. Staff understood their responsibility to safeguard people from harm and knew how to report concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice.
People received care which was clearly responsive to their individual needs. Staff knew people very well and took time to gain a good understanding of how to support them correctly. People were supported by consistent staff, and people and staff were matched, to ensure good relationships were formed.
Care records provided staff with person centred information in relation to people’s backgrounds, interests and individual health needs.
Staff encouraged people to maintain a balanced diet. The provider and staff team worked with external health professionals to ensure people's health and wellbeing was maintained.
A registered manager was in post. Very positive feedback was received in relation to the management of the service and many staff had chosen to work with the registered manager for several years. The manager and staff took time to get involved with the community, develop networks and fundraise. Staff were proud to work for the service.
Quality checks were carried out to monitor the service and identified where improvements could be made. The registered manager ensured they kept up kept up to date with best practice and new ideas and networked with other managers to do this.
The provider, registered manager and staff worked together to consider what they could do to support people who used the service and in the wider community. Staff had been recognised and praised for the excellent work they did supporting people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was rated as good (published 27 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Kare Plus Coventry is a domiciliary care agency which provides personal care and support to people in their own homes. The agency has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of the agency since it registered with us in 2015.
People told us they felt safe using the service and in the presence of the care staff who entered their homes. They had a consistent group of care staff who arrived on time and stayed the agreed length of time. People told us staff had the right skills and experience to provide them with care and support they required.
Care staff understood how to protect people from abuse and knew to report any concerns to their manager.
People said the staff were friendly and caring in their approach and aimed to provide support in accordance with their preferences. Care plans and risk assessments contained relevant information for staff, to help them provide the personalised care people required.
Staff had access to a range of training and support to enable them to deliver effective care to people. New staff completed a comprehensive induction to the service which included essential training so they could support people safely.
Management staff and care staff understood the principles of the Mental Capacity Act 2005 (MCA), and supported people in line with these principles.
The provider and manager were dedicated to providing high quality care to people. Staff and people found them open, approachable, and responsive. There had been no complaints received about the service. A complaint procedure was available to support people if they wished to raise a concern.
The provider monitored the quality of the service on an ongoing basis through a series of quality checks. People and staff were asked their opinion of the service on a regular basis to help identify any areas needing action to continually improve the service.