We carried out a review of the data available to us about The Maples on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Maples, you can give feedback on this service.
The Maples is an extra care housing scheme providing the regulated activity of personal care to people living in individual extra care housing flats in Peterborough. Each person's flat is either a studio flat or has a kitchen, lounge, bedroom[s] and an en-suite shower. Communal lounges, bathrooms, dining facilities and a secure garden were also provided. The service was providing personal care to 12 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Staff understood their duty to report any incidents of poor care or harm in line with the provider’s whistle-blowing policy. Risk assessments were in place to help staff monitor people’s identified risks without removing people’s independence. Staff worked in conjunction with best practice guidance, legislation and information from external health professionals across different organisations to help promote people's well-being.
Staffing levels were looked at to make sure they were satisfactory to meet the needs of the people using the service. Medicines were safely managed. Staff knew the people they supported well. To develop their skills and knowledge staff received training, competency checks, supervisions and appraisals. Staff were enabled to develop their skills through taking further qualifications.
Staff supported people to maintain their independence. Staff encouraged people's food and drink intake. There was a bistro on-site run by the provider that offered people hot lunches should they wish. Staff promoted and maintained people's privacy and dignity. Trained staff followed infection control practices to reduce the risk of contamination. Staff had a good relationship with people and understood their individual needs and preferences.
People and a relative told us staff were kind and caring. People`s personal information was kept
confidential. People and a relative told us they were involved in discussions about their, their family members care and that their preferences were respected. Staff were trained on end of life care.
People told us if they had to raise any concerns they knew how to do so. Staff had positive comments about how approachable the registered manager was, and this made them feel supported. Audits including organisational audits were carried out to monitor the service and address any improvements required. The registered manager notified the CQC of incidents that they were legally obliged to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 30 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
A registered manager was in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Systems were in place to manage risks to people using the service and to keep them safe. This included assisting people safely with their mobility, personal care and prescribed medicines.
There were sufficient numbers of suitably trained staff to safely assist and support people. The recruitment and selection procedure ensured that only suitable staff were employed to provide care and support to people using the service.
The registered manager and staff understood the requirements of the Mental Capacity Act (MCA) 2005. People were supported to have choice and control over their lives as much as possible. Staff supported people in the least restrictive way possible; the policies and procedures in the service supported this practice.
People’s needs were assessed, so that their care was planned and delivered in a consistent way. The registered manager and senior staff were knowledgeable about the people they supported and knew their care needs well. Staff offered people choices such as choosing the meals and drinks they wished to have. These choices were respected and actioned by staff.
People experienced a good quality of life because staff received training that gave them the right skills and knowledge to meet their needs. People were supported and assisted with their daily personal care needs and daily routines.
People received appropriate support to maintain a healthy diet. People were assisted to have access to a range of health care professionals, when they needed them.
Staff were clear about the values of the service and what was expected of them. Staff provided people with compassionate care in a dignified and respectful manner.
There were processes in place to assess, monitor and improve the service. People had been consulted about how they wished their care to be delivered and their choices had been respected. People, their relatives, and staff were provided with the opportunity to give their feedback about the quality of the service provided.
Further information is in the detailed findings below.