Cleaning schedules had been developed and records demonstrated that staff had followed these.
An infection control audit had been completed and areas for development had been identified.
The records for the checking of the autoclave had been organised to ensure they were accessible.
Before people were first seen they were asked to complete a questionnaire which asked for relevant details about their health. The people that we spoke with confirmed that the dentist asked about their health and medical condition at each appointment. They were positive about the quality of care and treatment they received and one person rated it as "ten out of ten". There were arrangements in place to deal with foreseeable emergencies.
Appropriate infection control policies and procedures were not always in place and appropriate guidance was not always being followed. This meant that people were not always protected from the risk of infection.
Staff received appropriate professional development.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.