Updated 29 November 2023
We undertook a follow up focused inspection of Oradent Kent Limited on 31 October 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported remotely by a specialist dental adviser.
We undertook a comprehensive inspection of Oradent Kent Limited on 09 August 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well led care and was in breach of regulations 12. Safe care and treatment, 17. Good governance, 18. Staffing, 19. Fit and proper persons employed of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Oradent Kent Limited on our website www.cqc.org.uk.
• Is it safe?
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach/es we found at our inspection on 31 October 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach/es we found at our inspection on 31 October 2022.
Background
Oradent Kent Limited is in Ashford and provides NHS and private treatment for adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including areas for blue badge holders, are available near the practice.
The dental team includes 13 dentists, 5 registered dental nurses, 5 trainee dental nurses a practice manager who is supported by an operations manager for the brand and 4 receptionists. The practice has 7 treatment rooms.
During the inspection we spoke with the lead dental nurse, the operations manager for the group and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
• Monday to Friday 9am to 5pm for NHS patients
• Monday and Tuesday 8.30am to 9am and 5pm to 6.30pm for private patients
- Wednesday and 8.30am to 9pm and 5pm to 5.30pm for private patients
• Thursday 8.30am to 9pm and 5pm to 6pm for private patients
• Friday 8.30am to 9am for private patients.
• Saturday 9am to 1pm for private patients.
Our key findings were:
- The dental clinic appeared to be visibly clean and maintenance of the premises was in progress.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Improvements had been made to the practice clinical governance programme.
- All staff had completed training specific to their roles and training requirements.