YourLife (Southport)

Updated 28 June 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by one inspector.

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed information we had received about the service since the last inspection.

During the inspection

We spoke with four people who used the service about their experience of the care provided. We spoke with three members of staff including the registered manager.

We spent time in communal areas talking to people at length and asking them about their care and support. We also observed staff interaction and relationships with people. We reviewed a range of records. This included two people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 28 June 2019

About the service

Yourlife Southport is an extra care service. It specialises in retirement living and is registered to provider personal care to people who live in their own apartments within a dedicated housing scheme. There were some shared areas including a restaurant.

Everyone told us they felt safe receiving care from the staff. No one required support with medication. Risk assessments were in place and reviewed regularly or when needed. Staff were recruited safely and followed infection control procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained and supervised. People told us they were supported with their meals, and most people ate together in the restaurant.

People commented on the caring nature of the staff. We spent time talking to people, talking to staff and observing engagement. Documentation was kept securely, and people’s independence and choice were promoted within their care plans.

Person centred care was apparent in care plans, and our observations. People’s background and preferences for support were well documented in their care plans and staff knew people well. People told us they knew how to complain. Staff were trained in end of life care and support.

There was a registered manager is place and people spoke positively about them. The registered manager was aware of their roles and responsibilities. People had been engaged with and asked for their feedback, and there was good partnership working between Yourlife Southport and the housing provider.

Audits took place and action plans were developed and allocated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At our last inspection this service was rated good. (Report published 11 November 2016). At this inspection the service remained good.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Yourlife Southport on our website at www.cqc.org.uk.