Archived: Medevent Limited

Updated 29 June 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection took place on 1 May 2019 and was announced to ensure someone would be in the office. The inspection was conducted by one inspector.

Service and service type: Medevent Limited offers a range of supported living, domiciliary and specialist care services for both adults and children.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

What we did: Prior to our inspection we reviewed all the information we held about the service. This included information from notifications received from the registered provider, feedback from the local authority safeguarding team and commissioners. We reviewed all the information we had been provided with from third parties to fully inform our approach to inspecting this service.

On this occasion we did not ask the registered provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our office visit we spent time looking at the persons care plan, we also looked at three records relating to staff recruitment, supervision and training, and various documents relating to the service's quality assurance systems. We spoke with the registered manager and the director. We visited the person at home and spoke with one relative and two care staff.

Updated 29 June 2019

About the service: Medevent Limited offers a range of supported living, domiciliary and specialist care services for both adults and children. At the time of this inspection one person was receiving the regulated activity of personal care.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. The service was delivered in line with these values.

People's experience of using this service:

The person’s relative told us the person’s behaviour and body language indicated they were happy and safe. Staff had a good understanding of how to safeguard adults from abuse and who to contact if they suspected any abuse had taken place.

Risk assessments were individualised and minimised risk whilst promoting independence. A robust system of managing incidents kept the person safe.

Staff felt supported with an induction and role specific training, which ensured they had the knowledge and skills to support the person. Meals were planned around the persons tastes and preferences.

The person received a good level of support to lead a fulfilling life. They were supported to maintain good health and had access to healthcare professionals and services.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Mental capacity assessments and best interest decisions had not always been completed where capacity was in doubt.

We made a recommendation about this.

Staff were caring and supported the person in a way that maintained their dignity, privacy and independence skills. The person experienced person-centred care and engaged in social and leisure activities which they chose.

The registered provider had good systems of governance in place to drive improvements to the quality of the service.

Further information is in the detailed findings below.

Rating at last inspection: At the last inspection the service was rated good and remained good at this inspection (last report published 12/11/2016)

Why we inspected: This was a planned comprehensive inspection which took place on 1 May 2019 and was announced.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk