Archived: The Gynaecology and Colposcopy Clinic

People who used the service told us that they could make decisions about themselves. We spoke to four people who used the service and they told us that staff asked for their consent before any treatment was given. The staff we spoke to told us that they always asked people if they wanted the treatment and explained the procedures involved.

Staff that we spoke with told us that the doctor assessed the requirement for medicines for each person who used the service and wrote an individual prescription for that person.

Staff told us there were good opportunities for training and that they had an annual appraisal and supervision. This meant that staff were given the opportunity to have feedback on their performance as well as to identify any training and development needs.

The manager told us they carried out satisfaction surveys on an annual basis and we saw positive written comments from people who used the service which included, "the service I received was always very good" and "the staff were helpful and I was satisfied with the treatment I received at the clinic."

People were made aware of the complaints system. One person who used the service told us "I know who to speak to if I needed to make a complaint" and another said, "I have had numerous visits and the service has been consistently good."

We looked at feedback questionnaires that had been completed in the last twelve months. Letters of thanks that had been sent to Patricia Wilson indicated people were happy with the service. Overall, people were happy with the care and treatment received.

There was a safeguarding policy in place for protecting vulnerable adults and staff were able to describe what action they would take. Staff received adequate training and supervision. Staff had annual appraisals where their performance would be discussed and targets set for the coming year.

The service conducted audits to monitor the quality of the service it was providing. Regular patient feedback surveys were completed.