16 March 2017
During a routine inspection
There was no registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The manager was in the process of registering with us at the time of our inspection.
People told us they felt safe when receiving care. Staff knew how to protect people from any suspected abuse and were knowledgeable how to report it. Staff knew about people’s risks and how to manage them to ensure people were safe. There were sufficient staff to meet people’s needs. The provider had a safe recruitment process which meant people were supported by staff who were suitable to work with vulnerable adults. People told us they received their medicines on time.
People told us the staff who supported them had been sufficiently trained to meet their needs. People told us staff asked for their consent before providing any care. The staff and the manager understood the principles of the Mental Capacity Act and had considered people’s capacity to make their own decisions when necessary. When required, people were supported to meet their nutritional needs.
People told us they were supported by kind and considerate staff who knew them well and understood their needs. People felt involved in their care and were enabled to make decisions about their care needs. People were supported by staff to maintain their independence and staff respected their privacy and dignity.
People and their relatives told us staff provided care which was responsive to their individual needs and they were given choices by staff. Records we saw reflected people’s choice and individual preferences. People knew how to complain. The provider had an effective complaints system in place which meant when people did complain they were listened and responded to.
People and their relatives told us the service was well led and were happy with the service they received. Staff felt supported by the management structure in place which meant they enjoyed their job. Effective systems were in place to monitor the care people received.