Updated 18 July 2022
We carried out this announced focused inspection on 25 April 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:
• Is it safe?
• Is it effective?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic was visibly clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies.
- The practice had systems to help them manage risk to patients and staff. Systems to identify and dispose of out of date stock should be reviewed.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures. Some improvements should be made to ensure all required information is available.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved and supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- The dental clinic had information governance arrangements.
Background
Manchester Dental is in the Urmston area of Manchester and provides private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes seven dentists, five dental nurses (three are trainees), two dental hygienists and therapists, two receptionists and a practice manager. The practice has three treatment rooms.
During the inspection we spoke with one dentist, two dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday from 8:45am to 5:30pm
Tuesday from 8:45am to 8:00pm
Wednesday from 8:45am to 6:00pm
Thursday from 8:45am to 5:00pm
Friday from 8:45am to 7:00pm
Saturday from 8:45am to 4:00pm
There were areas where the provider could make improvements. They should:
- Improve the practice’s system for identifying and disposing of out-of-date stock.
- Improve the practice's recruitment policy and procedures to ensure accurate, complete and detailed records are maintained for all staff.