31 July 2013
During a routine inspection
All of the patients we spoke with were very happy with the dental treatment they received. One patient told us “they’re very nice people. They’re very good at what they do. It’s very professionally run and I’m very pleased with what’s happened”. Another patient said “I feel the dentist doesn’t do unnecessary work and is thorough”. We looked at patient records which confirmed the treatment patients said they had received.
Patients we spoke with told us the practice was always clean and tidy; “very clean”. The practice operated processes, and followed procedures, that minimised the risk and spread of infection because current guidelines were followed.
Staff told us they were supported to carry out their roles. One said “We bring up any development at practice meetings”. We saw that staff received training specific to their job and that they engaged in an appraisal.
The practice had systems in place to seek and act on patient feedback and carried out audits to monitor clinical quality.