4 October 2013
During a routine inspection
From the range of conversations we observed during our visit between the people attending for treatment and the staff. It was clear that the staff knew each person well they were friendly, they helped people to feel at ease and feel comfortable within their surroundings.
The dentist told us that they always discussed people's examinations with them and sought their consent before carrying out any treatment. One person told us 'the dentist, always discussed my treatment with me, but it is my decision on whether to proceed'.
People's needs were assessed and care and treatment was planned and delivered in ways which ensured their safety and welfare. People's records were held in paper format and included details of their medical histories.
The dental practice was clean, uncluttered and well maintained. The two dental surgeries were of a high standard. Hand washing facilities and antiseptic soaps were in use.
The dentist had sought people's views about the service. People had judged the practice as very good.