The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dr Eden

30 Highgate Lane, Lepton, Huddersfield, West Yorkshire, HD8 0HB (01484) 605303

Provided and run by:
Dr Eden

Important: The provider of this service changed. See new profile

All Inspections

24 January 2017

During a routine inspection

We carried out an announced comprehensive inspection on 24 January 2017 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Dr Eden (Lepton Dental Surgery) is situated in a suburb of Huddersfield, West Yorkshire. The practice provides dental treatment to adult and children on an NHS or privately funded basis. The services include preventative advice and treatment and routine restorative dental care.

The practice has two surgeries, a decontamination room, two waiting areas and a reception area. The reception area, one waiting room and one surgery are on the ground floor. The other waiting room and surgery are on the first floor.

There are three dentists, one dental hygiene therapist and three dental nurses.

The opening hours are Monday to Thursday from 9-00am to 5-30pm and Friday from 9-00am to 4-30pm.

The practice owner is registered with the Care Quality Commission (CQC) as an individual. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

During the inspection we spoke with three patients who used the service and reviewed 16 completed CQC comment cards. The patients were positive about the care and treatment they received at the practice. Comments included staff were helpful, polite, professional and respectful. They also commented the appointment system met their needs and the practice is clean and hygienic.

Our key findings were:

  • The practice was visibly clean and uncluttered.
  • The practice had systems in place to assess and manage risks to patients and staff including health and safety and the management of medical emergencies.
  • Staff were qualified and had received training appropriate to their roles.
  • Patients were involved in making decisions about their treatment and were given clear explanations about their proposed treatment including costs, benefits and risks.
  • Dental care records showed treatment was planned in line with current best practice guidelines.
  • Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
  • We observed patients were treated with kindness and respect by staff.
  • Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
  • The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.
  • Patients were able to make routine and emergency appointments when needed.
  • The governance systems were effective.
  • There were clearly defined leadership roles within the practice and staff told us they felt supported, appreciated and comfortable to raise concerns or make suggestions.

There were areas where the provider could make improvements and should:

  • Review its responsibilities as regards to the Control of Substance Hazardous to Health (COSHH) Regulations 2002 and ensure all documentation is up to date.
  • Review the training, learning and development needs of the dentists and have an effective process established for their on-going assessment.
  • Review the practice's recruitment policy and procedures to ensure Disclosure and Barring Service (DBS) checks are sought at the point of employment.
  • Review its responsibilities to the needs of people with a disability and the requirements of the equality Act 2010 and ensure a Disability Discrimination Act audit is undertaken for the premises.

14 November 2013

During a routine inspection

We spoke with one person using the service, the principal dentist (the provider), two associate dentists and three members of staff. People who used the service told us they were happy with the dental practice. From the range of conversations we observed between the people attending for treatment and the staff. It was clear the staff knew each person well, they were friendly, courteous, treated people with respect and helped them to feel at ease within their surroundings.

The dentist's told us they always discussed people's examinations and treatments with them and they sought people's consent before carrying out any treatments. We saw people attending for treatment at the time of our visit being asked to sign their treatment consent form and update their medical histories. People handed these forms over to the dentist prior to the commencement of their examinations and treatment.

People's records were held in electronic and paper formats and both records included details of people's medical histories. From our review of four people's dental records we saw their consent to examinations and treatment had been sought. Their needs were assessed and care and treatment was planned and delivered, which ensured their safety and welfare.

The dental practice was clean, uncluttered and well maintained. The two dental surgeries were also clean and tidy. Hand washing facilities and antiseptic soaps were in use.