Updated 26 March 2024
We undertook a follow up focused inspection of Teeth Innovation Ltd on 6 February 2024. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Teeth Innovation Ltd on 30 May 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe, effective or well-led care, and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Teeth Innovation Ltd dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met, we require the service to make improvements. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
- Is it safe?
- Is it effective?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 30 May 2023.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 30 May 2023.
Are services well-led?
The provider had made some improvements in relation to the regulatory breaches found at our inspection on 30 May 2023. However, improvements implemented were not fully effective and further improvements were required.
Background
Teeth Innovation Ltd is also known as Southgate Dentists. The practice is in Bradford city centre and provides private dental care and treatment for adults.
The practice is on the first floor which is accessed by stairs. Access is not available for people who use wheelchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.
The dental team includes 1 dentist, 2 dental nurses including 1 trainee, and a practice manager. The practice has 4 treatment rooms, but only 1 of these was in use.
During the inspection we spoke with the director of the service, the dentist, 2 dental nurses, and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday and Tuesday from 8.30am to 7pm
Wednesday from 8.30am to 1pm
Thursday and Friday from 9am to 4.30pm
Clinics are held on Mondays, Tuesdays and by request on Wednesdays.
We identified regulations the provider was not meeting. They must:
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Full details of the regulation the provider was not meeting are at the end of this report.
There were areas where the provider could make improvements. They should:
- Take action to ensure that all the staff understand the local process to escalate safeguarding concerns for children and vulnerable adults.
- Take action to ensure staff have the awareness to recognise, manage, follow up and where required, refer service users who may have sepsis for specialist care.
- Take action to improve the quality of audits of radiography and antimicrobial prescribing to improve the quality of the service. The practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.