When we inspected Hemel Smiles - Bennett's End , we found people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People's treatment needs had been assessed, and care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The treatment was provided in a clean and hygienic environment. This meant people were protected from the risk of infection because the provider had effective systems in place to prevent, detect and control the spread of infection. The service had sufficient, appropriately qualified staff, who were knowledgeable about people's treatment needs. People told us that staff were always respectful and helpful.
The provider had effective systems to assess and monitor the quality of the service they provided. We also found they had effective processes to deal with complaints they might receive. One person commented, "It's a nice place. Very friendly, lovely dentist."